Privacy Policy

PRIVACY POLICY

We may update this policy from time to time. The latest version will always be published on this page. This version was published on 25th February 2020.

How we gather information about you, and what we do with it

We gather a limited amount of information about you if you visit this website. We use this information to enable certain website functions, to better understand how you use the website, and to ensure that the information we present is timely and relevant.

We gather the following information:

  • Website usage data
  • Your IP address and details of your browser and device
  • Any data you voluntarily supply via our contact forms – including your name, email address and any other data you provide

We use the information:

  • For our own internal records
  • To provide a better online experience and to customise your search
  • To contact you in response to a specific enquiry
  • To send you promotional emails about courses, events, news and other things we think you will be interested in, if you have agreed that we may do so
  • To contact you via email or telephone for market research purposes, if you have agreed that we may do so.

We do not share your personal information or sell it to third party marketers or mailing lists, unless the law requires it or we have your permission to do so.

In addition to personal information, our website uses Google Analytics to ensure we are meeting your needs. Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data. The legal basis for this is legitimate interest for the basis of ensuring we are meeting customer needs.

Cookies

Please also see our Cookie Policy.

Data protection

Resonance is a registered data controller, and any personal information we hold about you is stored and processed in accordance with the UK Data Protection Act 2018 and The General Data Protection Regulations (GDPR).

The legal basis for storing and processing the information we hold is:

  • We seek consent to provide an additional service (such as counselling, wellbeing services)
  • We have to fulfil a contractual obligation.
  • We have a legal obligation (such as HMRC or DBS check).
  • We need it in an emergency life-or-death vital interest situation.
  • We need it to perform a public task (as an education provider, we have a number of responsibilities).
  • We have a legitimate interest and the processing carries little or no risk.
Email marketing

We use MailChimp (The Rocket Science Group LLC) to manage our email marketing subscriber lists and to send emails to you if you have signed up via our contact forms. Their privacy policy is here.

If you apply to study at Resonance

If you apply to study with us, we will use the data you provide to:

  • process your application and to enrol you as a student
  • give you access to Resonance services
  • invite your feedback on our courses and services
  • process applications for financial support
  • accommodate special needs, such as disability
  • fulfil our legal obligations
  • produce statistical data to monitor and improve our services. This would be done using anonymised data and will not be used to take decisions which could affect you.

Any data you provide as part of the application and recruitment process will only be shared with third party organisations where it is essential for the management of your application and enrolment.

If you provide postal data, we will use this to send you relevant hard copy information such as our prospectus.

Any information processed will be deleted once it is no longer necessary for the purposes for which it was collected.

Your data protection rights

Under data protection law, your rights include:

  • Right of access: you have the right to ask us for copies of your personal information.
  • Right to rectification: you have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Right to erasure: you have the right to ask us to erase your personal information in certain circumstances.
  • Right to restriction of processing: you have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing: you have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability: you have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to make a request.

How to complain

You can complain to the ICO at the following address if you are unhappy with how we have used your data.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Helpline number: 0303 123 1113

 

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