Privacy Policy

PRIVACY POLICY

Resonance recognises the importance of protecting your personal data. The pages within this section outline how we use and safeguard your data.

Website privacy policy

Resonance’s website does not capture or store personal information, except where you voluntarily choose to provide your personal details (for example on one of our forms).

Where you provide Resonance with your personal details via the Internet, we will not pass this information to any other organisations or individuals without your consent.

Our web server automatically collects standard information, including your IP address, browser type, operating system and access times.

For information on cookies and how we use them, please visit our cookies policy.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Any personal data collected through this website, on forms for example, will only be used for the purpose stated on the relevant page.

This privacy policy only governs Resonance’s website at www.resonance-edu.org. Other websites that are linked to these pages are not covered by this policy.

Data Protection

Resonance, as a registered Data Controller, has an obligation to comply with the General Data Protection Regulation and other data protection law and our approach to data collection and processing is set out in our privacy notices.

Privacy notices

In relation to prospective students and applicants, the following privacy notice applies:

What type of information we have
  • Personal details (name, email address and contact details)
  • Any information you choose to provide in the process of your application or enquiry, including special category data such as health or disability if you choose to share that information.
  • If you apply with us, we may process educational records, employment details, financial information, nationality, and any other relevant information for the application process.
How we get the information and why do we have it

We collect data from prospective students through our electronic systems and store it on our customer relationship management database (CRM). Our systems are secure and open to access only by authorised staff.

We will have received the data directly from you through your enquiries or from a third party, such as UCAS or Hotcourses, in which case the data will reflect what you have provided to the third party and agreed to share with us through your agreement with them.

If you apply to us through UCAS, we will receive the data that you have supplied to them in order to process your application. The data for our applicants is held on our student record system.

When appropriate, we will receive information from your employer or sponsor confirming their agreement to support your studies, for example, if you are applying for a music business degree.

Resonance’s website does not capture nor store personal data, except where you voluntarily choose to provide your personal details (for example, through one of our forms).

This website uses Google Analytics, a web analytics service provided by Google, Inc (‘Google’). Google will use this data solely for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

This privacy policy only governs Resonance’s websites at the following domains: www.resonance-edu.org. Other websites that are linked to these pages are not covered by this policy.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • We seek consent to provide an additional service (such as counselling, wellbeing services)
  • We have to fulfil a contractual obligation.
  • We have a legal obligation (such as HMRC or DBS check).
  • We need it in an emergency life-or-death vital interest situation.
  • We need it to perform a public task (as a university, we have a number of responsibilities).
  • We have a legitimate interest and the processing carries little or no risk.
What we do with the information

Information is collected to assist you in your enquiries, providing you with the right services and the information you have asked for, and to help you decide if you would like to study with us.

We may invite you to give feedback to help us improve what we offer. We may conduct market research for Resonance, for example, using a research agency to send surveys and evaluate responses. We may use personal data for analytical purposes, for example, monitoring how many applications we have received from a certain college/geographical area.

We will contact prospective students and applicants by email, mail, telephone and SMS – we will ask you to opt in to your preferred method of communication.

If you apply to study with us, we will use your personal data to:

  • process your application and to enrol you as a student if your application is successful,
  • give you access to University services,
  • invite your feedback on our courses and services,
  • process applications for financial support,
  • accommodate special needs, such as disability,
  • fulfil our legal obligations,
  • produce statistical data to monitor and improve our services. This would be done using anonymised data and will not be used to take decisions which could affect you.

Any data you provide as part of the application and recruitment process will only be shared where it is essential for the management of your application and enrolment. We may share your data for the purposes of:

  • UCAS
  • Website analytics
  • Relevant government agencies, such as Higher Education Tracking Service (HEAT), Higher Education Statistics Agency (HESA), Office for
  • Students (OfS), Education Skills Funding Agency (ESFA)
  • To confirm your eligibility for student funding with Student Finance England (SFE) and the Student Loans Company (SLC)
  • To comply with immigration law with UK Visas and Immigration (UKVI)
  • To provide information to partners working with us to create your student experience, such as the leisure centre.
  • Any information processed will be deleted once it is no longer necessary for the purposes for which it was collected.
Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.

How to complain

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

Helpline number: 0303 123 1113

DISCLAIMER

Resonance is the trading name of BICMP, a registered charitable trust (hereinafter referred to as ‘the Trust’). The Trust is a franchise partner of Solent University for the purpose of providing undergraduate and postgraduate degrees. All other activities carried out by the Trust are independent of Solent University unless otherwise stated. All policies, published procedures, website content and all other external communications, are applicable to the activities governed by the Trust, and do not in any way reflect or represent Solent University.

Every effort is made to ensure that the information given on our website is correct at the time of publication and that the information given accurately describes the courses offered by the Trust. However, from time to time details do change meaning that certain information may not always be entirely accurate if it is waiting to be updated on the website. You should contact the Trust to verify any information, especially if you wish to place particular reliance upon it.

If prospective students are particularly concerned about the detailed elements of a course being offered, they should contact the Trust to check the course content prior to acceptance of an offer of a place.

All reasonable steps will be taken by the Trust to provide educational services and to minimise any disruption to those services. However, the Trust reserves the right to postpone, relocate, restructure, withdraw or cancel any teaching sessions or examinations, any course or particular options, modules, units or specialisms within a course, due to the occurrence of any event or circumstance beyond its reasonable control (including, but not limited to, industrial action, whether on the part of the Trust’s staff or otherwise, shortage of staff, unavailability of facilities or insufficient student numbers).

Link disclaimer

The links to third-party external sites are provided for the convenience of our site visitors only. The Trust is not responsible for the content of these external sites and does not necessarily endorse the views or agree with the information held on these sites.

Copyright

All material on this website, this includes text, layout, graphics, icons and artwork is Copyright © BICMP, unless otherwise stated. This material cannot be copied in any way, except insofar as required for the viewing of pages on an individual PC, without permission from the Trust. Please contact the Trust if you need further information regarding the use of materials on this site.

Trade marks

All trademarks mentioned on this site remain the property of their respective owners and are used for identification purposes only. The Trust make no claims, either expressed or implied, as to trade mark ownership of these marks.

Email disclaimer

Email transmissions are confidential and may be legally privileged. If you receive an email from the Trust (trading as Resonance) and you are not the intended recipient, please notify the sender by return email and delete the message from your system.

The Trust reserves the right to monitor email communication through its network. No contract may be concluded on behalf of the Trust by email. If the content of this email does not relate to the business of the Trust, then we do not endorse it and will accept no liability.

Take down policy

Every effort is made to ensure that content on the Trust’s website does not infringe any person’s rights, or applicable UK laws. Should you discover any content you believe to contravene copyright, permissions or licensing restrictions, be offensive in its nature, or illegal in some aspect, please contact the Principal with the following information:

  • Web address link to the page content,
  • Reason for requesting the content to be removed, and
  • Contact details for the complainant, including full name, email address and telephone number.

A representative of the Trust will respond by email within 28 working days of receipt of the complaint to confirm the removal of the content following internal investigation. Should the Trust feel the content should not be removed from the website, a full written explanation with evidence will be provided.

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